If you're having trouble with the Tekmetric Resource Center not loading, the problem is most likely related to your web browser's cache or security settings. Here are the steps to fix it.
Step 1: Clear Your Browser's Cache and Cookies
This is the most common solution. A "hard reload" of your browser will force it to download the latest version of the web page, bypassing any stored data that may be causing the issue.
How to Clear Cache and Cookies in Chrome (Recommended Browser):
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Open Chrome and press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).
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A new tab or window will open with a Clear browsing data pop-up.
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In the "Time range" dropdown menu, select All time.
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Make sure that the boxes for Cookies and other site data and Cached images and files are checked. You can uncheck the others if you wish to keep your browsing history.
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Click the Clear data button.
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Close and reopen Chrome.
Step 2: Adjust Third-Party Security Settings
If clearing your cache doesn't work, your browser's security extensions or network content filters may be blocking the Resource Center.
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Check for browser extensions like "Ad Blocker," "Privacy Badger," or "Ghostery." These extensions can sometimes block necessary parts of Tekmetric.
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If you have a content filter or a security extension, you may need to make an exception for the following websites:
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If you're unable to find and adjust these settings yourself, contact your IT team. They may have a network-level content filter that requires them to make the necessary exceptions for the Tekmetric Resource Center to load correctly.