Tekmetric Ownership Update

Updating the ownership information for your Tekmetric account is a critical step that ensures the continuity, legal integrity, and security of your business operations. We have simplified this process to be entirely digital.
 

Understanding Roles: Owner vs. Shop Admin

To maintain a proper business structure and protect your data, it is important to distinguish between these two roles:

• The Shop Owner: This role should be assigned to the legal owner of the business. This individual has ultimate authority over the account, including the ability to authorize ownership changes and access high-level financial data.

  • Note: We often find that an employee or manager may have signed up for Tekmetric on the owner's behalf and did not provide the actual owner’s information at the time of registration. If this is the case for your shop, please follow the steps below to correct the account record.

• The Shop Admin: For managers or partners running day-to-day operations, the Shop Admin role is the best fit. They have the permissions needed to manage the shop effectively—such as adjusting settings and managing employees—without needing the legal "Owner" designation.

Handling Co-Ownership

While many businesses have multiple legal partners, Tekmetric accounts can only have one designated "Shop Owner" on file. To ensure security and clear account authority:

• Primary Owner: This should be the individual who will manage high-level financial data and authorized account changes.

• Co-Owner/Partner: We recommend setting up any additional owners as a Shop Admin. This role provides the necessary permissions to manage day-to-day operations and employee settings without conflicting with the single-owner system requirement.

Direction on Setup: During an ownership update, the individual providing the required documentation (such as Articles of Incorporation or a Bill of Sale) can provide direction on which partner should be listed as the primary Shop Owner. As long as the provided documentation confirms their legal standing in the business, our support team can finalize the roles accordingly.

How to Request an Ownership Change

1. The Direct Email Shortcut (Fastest)

If the current listed owner in Tekmetric sends an email directly from the email address currently associated with their Tekmetric login to support@tekmetric.com, we can process the change quickly.

• Requirement: The email must come from the registered Owner's email address.

• Documentation: No additional documents are required for this method.

2. Submit the Digital Request Form

If you do not have access to the current owner's email, or if a business sale has occurred, please use our Submit a Request form and select Change of Ownership.

Documentation Requirements

To protect the security of your shop, you must provide verification through one of the following two paths:

• Option A: One (1) Primary Document

  • Articles of Incorporation, Bill of Sale, or official IRS documentation (e.g., SS-4).

• Option B: Two (2) Secondary Documents

  • Such as a Utility bill showing the Owner's name and business address or Secretary of State Registration.

Important: If you are a Tekmetric Payments customer, you may be asked to provide additional documentation following your initial submission.

BEFORE YOU SUBMIT

To ensure a smooth transition, please confirm that you or the prior owner have completed the following (if applicable):

• Integrations: Disconnect or request a transfer of ownership for all third-party integrations (e.g., PartsTech, CARFAX)

• Billing: Update the payment method on file to the new owner’s credentials.

FAQs for Ownership Change

Can I update an employee account to be an owner myself? No. For security reasons, only the Tekmetric support team can promote an account to the "Owner" status.

I am the owner but someone else is listed; can I just delete them? You cannot remove or change the primary owner yourself. You must go through the support team with proper documentation to ensure the transfer is legally verified.

I sold my business, when should I transfer ownership? The ideal time is the day the sale is finalized. Since the process requires a Bill of Sale (or other legal proof), you should act immediately once the deal is closed to ensure the new owner has access to payment processing and financial records. To simplify the process, the original owner can also email us directly. 

What if I want my manager to have full access but not be the "Owner"? Set them up as a Shop Admin. This gives them the power to run the shop’s day-to-day operations, including managing employees and settings, while keeping the legal ownership tied to the business owner.

Why do I need to submit documentation? We want to ensure we are making the correct legal change of ownership before moving forward! This protects both the previous and current business owners.

How long does the change of ownership process take? This usually depends on how fast you can provide the documentation. Once the support team has all the correct paperwork, changes are typically processed within 1-2 business days.