With Tekmetric's Booking Tool, your customers will receive an automatic appointment confirmation text message. These messages are shown to increase customer satisfaction, reduce no-shows, and improved shop efficiency.
Note: Automatic text message confirmations are only available for shops on Scale tier using Tekmessage, and only for appointments made via the Booking Tool. Contact our Support team with any questions about your tier or entitlements.
WHAT IS IT?
For shops using the Tekmetric Booking Tool and Tekmessage, your customers will automatically receive an instant confirmation text message when they book an appointment using the booking tool.
HOW DOES IT WORK?
If you're a Tekmessage user, when your customer books an appointment using your booking tool they'll immediately receive a confirmation text message with the details of their appointment. The message will be shown in the Tekmessage thread for the customer, keeping all communications with the customer in a single thread.
The default appointment confirmation message will say:
Thank you for booking your upcoming service appointment at {Shop name} on {Appointment Date} at {Appointment Time}. Please let us know if you need to reschedule or cancel by replying to this text or call us directly at {Shop phone}. Reply STOP to unsubscribe.