Link in Tekmetric Payments

Overview

Link enhances the shared invoice experience by allowing your customers to securely save their payment details for future use.

Here’s how it works:
When a customer is entering their card info, they can opt to save their payment method by entering their email and phone number. This sets up a Link account.

Then, the next time they receive a payment request from your shop, all they have to do is enter their email, authenticate, and pay — no need to re-enter card info.

The result? Faster, easier checkouts and a smoother experience that encourages repeat business.

Here's a quick walkthrough of the experience:

New Link Customers

Here’s how Link will show up for new customers:

1. When entering their payment details, customers will see a prompt to sign up for link via email.
2. The customer receives a one-time passcode to authenticate their session.
3. After authentication succeeds, Link creates their profile and saves their card or bank payment details and shipping information (if applicable).

Existing Link Customers

Here’s how Link authenticates existing customers:

1. Link automatically detects if a customer is enrolled by using their email address, phone number, or browser cookie.
2. The customer receives a one-time passcode to authenticate their session.
3. After authentication succeeds, Link autofills their card or bank payment details and shipping information.

After a customer enrolls with Link, they can add backup payment methods and change shipping addresses (if applicable).

Customer Support & Troubleshooting

Customers can make changes to their Link account, view their purchase history, or reach out to the Link customer support team by visiting link.com.