If you are having difficulties quoting and ordering parts within Tekmetric, please review the trouble shooting scenarios below!
I'm not seeing the part I'm looking for in PartsTech or Nexpart, but I see it in the suppliers direct catalog.
Each supplier controls what parts and information is available on the third party platforms. Tekmetric does not have any jurisdiction over the parts catalog, availability, or ordering locations that are setup for your account through these portals. We recommend contacting the portal or your supplier directly.
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PartsTech
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Nexpart
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Worldpac SpeedDial
When I launch PartsTech, Nexpart or Worldpac, the vehicle details aren't populated.
Tekmetric uses the license plate and/or VIN # of the vehicle to populate the year, make, model and engine when you open a parts supplier portal. If you don't have the VIN # or license plate entered on the vehicle, then no YMME will be pre-populated in the parts portal search. You can add this in the vehicle section of the RO Sidebar on any estimate.
I've added multiple parts to my cart in PartsTech but not all of them are coming back into Tekmetric.
Solution #1 - Whenever you launch one of Tekmetric's parts portals, the below window will pop-up in Tekmetric and a new window/tab will open to shop for parts on the supplier's website. This Continue button is the trigger that pulls parts from your shopping session into Tekmetric; thus if you click Continue prior to shopping for parts and submitting the quote/order, then this trigger is disabled from pulling parts.
Solution #2 - PartsTech allows you to submit quotes for a single vendor separately from your full cart. In order to submit a quote for your full cart (and have all parts come back into Tekmetric), you'd have to click the Submit Quote button at the very bottom of your PartsTech cart (see screenshot below). This option will encompass the full cart instead of vendor by vendor.
PartsTech/Nexpart are connected, but when I go to add parts, it doesn't give the integrations as an option.
Solution #1 - Please make sure your Orders permission is turned on within your employee profile. These integrations will not populate within the RO if your permissions is turned off.
Solution #2 - Please make sure your Google Chrome browser does not have these sites blocked or marked as spam. To check for this, please navigate to your browser's settings.
If none of the above scenarios help resolve your issue, please contact our support team immediately at support@tekmetric.com.