Understanding Cores in Tekmetric
A "core" refers to a part that can be rebuilt and resold. Often, when a customer purchases a new part, they bring in their old, used part, which is then sent back to the manufacturer for re-manufacturing.
The "core charge" is a refundable deposit that is added to the price of the new part. When the customer returns the old part, they get this deposit back. Tekmetric’s Cores feature helps you manage this process efficiently.
How to Add a Core to an Estimate/Repair Order
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Search for the part: When adding a new part to an estimate or repair order, search for it using its part number or a description.
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Add the Core Charge: After you've added the part, you'll see an option to add a core charge.
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Enter the Core Value: The system will prompt you to enter the amount of the core charge. This is the refundable deposit.
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The core is added: The core charge will appear on the same line item on the estimate/repair order, clearly labeled as a "Core." The system will automatically add the tax to the core charge.
Managing the Core Process
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Before the Customer Arrives: When the new part arrives at your shop, the counter person should remove the old part from the customer's vehicle and ensure it's ready to be returned to the vendor.
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During Customer Pickup: When the customer picks up their vehicle, the service advisor should ask them to return the old part.
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Refunding the Core: Once the customer returns the core, the service advisor or counter person can apply a credit to the customer's account. This credit should be for the exact amount of the core charge.
Important Notes from the Video
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Clarity on Invoices: The Core charge will be clearly itemized on the invoice, so customers know exactly what they are paying for.
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Tax: Tekmetric automatically calculates and adds tax to the core charge, ensuring accuracy in your billing.
For more information on core parts and returns, please watch the video linked below.
Core & Part Returns Video:
If you have any questions, please do not hesitate to contact us at support@tekmetric.com.
FAQs About Cores
Am I able to track cores in inventory? As of now, you can only track them on the purchase order and on the repair order when adding the part from a vendor.