Setup Two-Way Texting

Tekmetric offers an integration to make communication with customers seamless and your shop workflow simpler. Tekmessage is a feature that offers two-way texting between your shop and customers with the usage a VOIP or landline number. This article will give you more insight on how to setup Tekmessage. 

Tekmessage Setup

1. Click the Shop Settings section located on the bottom left of the menu bar. 
2. Click the 7th tab, Integrations.
3. Click Sign Up in the Tekmessage integration box.
4. A window will appear explaining the features of Tekmessage. Click Continue when you are done reading through the details. 
5. In the next step, you can choose the following phone setup options:
   • New Local Phone Number
   • Host Existing Number

New Local Phone Number

This option will allow you to select from a list of locally available phone numbers. You will select a local phone number you'd like to use to represent your shop when texting customers. 

Host Existing Number

This option will allow you to select your existing shop number by making it available for texting.

1. First, you will enter the phone number you would like to host, then click Next.
   • Please note you can use your landline! We only host the texting portion, it will not affect your phone calls. 
   • In addition, we recommend not to use wireless number such as a Verizon number as this will prevent messages from being sent. 
2. You will then sign a letter of authorization. Please be sure to include your shop name under "Subscriber" and also include your name and title. Afterwards, check the box stating you agree and authorize your number to be hosted. 
3. Re-type your shop phone number for confirmation, then click Complete Setup.

Note: Phone carriers do not allow mobile phone numbers to be hosted. 

Important - Please Note:

• You can use a voice over IP number (VOIP), as long as the provider does not have it setup as a "wireless" number on the back end.
• WIRELESS NUMBERS ARE NOT SUPPORTED DUE TO POLICY CHANGES WITH PHONE CARRIERS (THIS INCLUDES VERIZON).
• You can not delete messages - be aware of what you send to your customers.
• Everyone in the shop has access to view messages.
• If you are using your business phone number with any 3rd party services and want to use Tekmessage, the phone number will be hosted by Tekmetric and you will need to find a different phone number to use with those 3rd parties. 

For more information on how to setup two-way texting, please watch the video linked below:

To learn more on how to use Tekmessage, click here!