Web Browser Troubleshooting Steps

These steps resolve most browser-related issues in Tekmetric. 

If you’re having trouble loading or using Tekmetric, try the following browser-specific steps in order. After each one, check whether the issue is resolved.

• Google Chrome (Recommended)

• Microsoft Edge 

• Mozilla Firefox

If none of these steps resolve the issue, please contact Tekmetric Support so we can help further.

(Recommended Browser) Google Chrome - Troubleshooting Steps

1. Refresh the page. Press Ctrl + Shift + R (Windows or Linux) or Cmd + Shift + R (Mac) to reload the page and clear any temporarily stored data.
2. Update your browser. Make sure you’re using the latest version. In Chrome, click the three-dot menu, then select Help > About Google Chrome. If an update is available, install it. Google’s instructions for updating Chrome
3. Restart your browser. Close your web browser completely by right-clicking on the desktop icon at the bottom of your screen > "Close window". Then click on the icon again to reopen it.
4. Clear your cache and cookies. Clearing stored browser data can resolve many loading issues. Google’s instructions for clearing cache and cookies
5. Turn off browser extensions. Extensions can sometimes interfere with Tekmetric. In Chrome, click the three-dot menu, select Extensions > Manage Extensions, and switch off each extension. Turn them back on once you’ve finished testing.
6. Try a private browsing window. Open an Incognito window (or the equivalent in your browser) and check whether the issue still occurs. Google’s instructions for Incognito mode
7. Try a different browser. Open Tekmetric in another browser, such as Microsoft Edge or Firefox, and see if the issue continues.
8. Check your VPN settings:
   1. If your shop is located outside the U.S. or Canada: Connect through a VPN with a U.S. IP address to access Tekmetric. Here’s a list of recommended VPN services.
   2. If your shop is located in the U.S. or Canada: Make sure you’re not connected to a VPN with a non-U.S. IP address while using Tekmetric.
9. Using the Tekmetric Mobile App? Update the app to the latest version in your device’s app store, then restart your phone or tablet.

Microsoft Edge (Internet Explorer) - Troubleshooting Steps

1. Restart your browser. Close Microsoft Edge completely, then reopen it.
2. Refresh the page. Press Ctrl + Shift + R (Windows or Linux) or Cmd + Shift + R (Mac) to reload the page and clear any temporarily stored data.
3. Update Microsoft Edge. Make sure you’re using the latest version. In Edge, click the three-dot menu, then select Help and feedback > About Microsoft Edge. If an update is available, install it. Microsoft’s instructions for updating Edge
4. Clear your cache and cookies. Clearing stored browser data can resolve many loading issues. Microsoft’s instructions for viewing and deleting browser history
5. Turn off browser extensions. Extensions can sometimes interfere with Tekmetric. In Edge, click the three-dot menu in the top-right corner, select Extensions > Manage extensions, and switch off each extension. Turn them back on once you’ve finished testing.
6. Try an InPrivate window. Open a Microsoft Edge InPrivate window and check whether the issue still occurs. Microsoft’s instructions for InPrivate browsing
7. Try a different browser. Open Tekmetric in another browser, such as Google Chrome or Firefox, and see if the issue continues.
8. Check your VPN settings:
   1. If your shop is located outside the U.S. or Canada: Connect through a VPN with a U.S. IP address to access Tekmetric. Here’s a list of recommended VPN services.
   2. If your shop is located in the U.S. or Canada: Make sure you’re not connected to a VPN with a non-U.S. IP address while using Tekmetric.
9. Using the Tekmetric Mobile App? Update the app to the latest version in your device’s app store, then restart your phone or tablet.

Firefox (Mozilla) - Troubleshooting Steps

1. Restart your browser. Close Firefox completely, then reopen it.
2. Refresh the page. Press Ctrl + Shift + R (Windows or Linux) or Cmd + Shift + R (Mac) to reload the page and clear any temporarily stored data.
3. Update Firefox. Make sure you’re using the latest version. In Firefox, click the three-line menu, then select Help > About Firefox. If an update is available, install it. Mozilla’s instructions for updating Firefox
4. Clear your cache and cookies. Clearing stored browser data can resolve many loading issues. Mozilla’s instructions for clearing cookies and site data
5. Turn off browser extensions. Extensions can sometimes interfere with Tekmetric. In Firefox, click the three-line menu in the top-right corner, select Add-ons and themes > Extensions, and switch off each extension. Turn them back on once you’ve finished testing.
6. Try a Private window. Open a Firefox Private window and check whether the issue still occurs. Mozilla’s instructions for Private Browsing
7. Try a different browser. Open Tekmetric in another browser, such as Google Chrome or Microsoft Edge, and see if the issue continues.
8. Check your VPN settings:
   1. If your shop is located outside the U.S. or Canada: Connect through a VPN with a U.S. IP address to access Tekmetric. Here’s a list of recommended VPN services.
   2. If your shop is located in the U.S. or Canada: Make sure you’re not connected to a VPN with a non-U.S. IP address while using Tekmetric.
9. Using the Tekmetric Mobile App? Update the app to the latest version in your device’s app store, then restart your phone or tablet.