How can I process Affirm payment refunds and understand payout timing in Tekmetric?

Managing Affirm payments in Tekmetric involves specific steps for handling refunds and understanding payout timing. This article will guide you through the processes to ensure smooth operations.

Issuing Refunds for Affirm Payments

To clear a credit for a customer who paid using Affirm, follow these steps:

1. Open the Repair Order (RO) containing the Affirm payment.
2. Locate the Affirm payment line.
3. Click on the three dots located on the right side of the Affirm payment entry.
4. Select the option labeled 'Issue Refund.'
5. Enter and refund the exact amount applicable to the credit due.

The refund will be directly applied to the customer’s Affirm loan balance for their convenience.

Understanding Affirm Payment Payout and Timing

Payments made via Affirm may not always appear in same-day payouts due to timing constraints. If a payment is captured after the daily payout cutoff time, it will be included in the following day’s payout. To determine the payout schedule:

• Check the time at which the payment was captured.
• Compare the payment capture time against the daily payout cutoff time (e.g., typically after 6 PM CST).