Google Business Profile (GBP) Issues
How to check Google Business Profile ownership
To check the ownership or verification status of your Google Business Profile, you can use one of the methods below.
Method 1: Search on Google or Google Maps
- Open Google Search or Google Maps
- Search for your exact business name
- Look at the business profile panel
If you see “You manage this business profile,” you already have access.
If you see “Own this business?” or “Claim this business,” the profile is unclaimed.
Method 2: Check in Business Profile Manager
- Go to the Google Business Profile Manager
- Log into the Google account you believe manages the business
- Look for the business under your profiles
If the business does not appear, it may be owned or verified under a different account.
Method 3: Attempt to claim the business
If you attempt to claim the business and Google indicates it is already verified, this means:
- Another account currently owns the profile
- You may need to request access or resolve ownership
What should I do if my Google Business Profile is suspended?
If your Google Business Profile is suspended, the business owner will need to follow Google’s process to appeal the suspension.
Tekmetric can help guide you through next steps, but Google controls the review and approval process.
What should I do if there is a Google Business Profile issue?
Common next steps can include:
- Verifying the profile if it is unverified
- Resolving duplicate listings
- Confirming correct ownership and access
- Making sure your business information is complete and current
Our team can help identify the issue and guide you through the next steps.
Ad Visibility, Call Behavior & Performance
Why don’t I see my ads when I search?
This is normal. Ads don’t appear for every eligible search or every person.
Ad delivery can vary based on factors such as:
- Location
- Relevance
- Competition
- Timing
- Available budget
- Campaign optimization
Rather than relying on whether you personally see your ad, evaluate campaign performance using Digital Ads reporting.
If you’re unsure whether your campaign is active, our team can help confirm its status.
Why do I see a lot of phone calls listed as 0 seconds?
A 0-second call can occur when:
- A caller hangs up before the call connects
- A call is misdialed
- Someone taps the call button accidentally
- The caller decides not to proceed
These calls represent tracked call attempts even though a conversation did not take place.
How does call tracking work?
Call tracking helps Digital Ads measure advertising performance and connect phone calls to business outcomes.
Tracked calls can include information such as call duration, recording where permitted, transcripts, and other call insights.
When a tracked caller can be matched to a customer and resulting repair order in Tekmetric, Digital Ads can connect that activity to revenue and gross profit.
Can I turn call tracking off?
Yes, but it isn’t recommended.
Phone calls are one of the primary ways Digital Ads measures advertising performance. Disabling call tracking reduces the ability to connect calls to customers, repair orders, revenue, and gross profit and limits the information available for campaign measurement and optimization.
Why am I getting calls for competitors?
Your ads may sometimes appear when someone searches for another automotive business, particularly when the search indicates they’re looking for automotive services in your area.
Digital Ads can use negative keywords to help exclude searches that aren’t relevant to your business, but placement for any individual search isn’t guaranteed.
If you’re consistently receiving irrelevant calls, contact our team so we can help review your campaign.
Why are my ads not showing or not running?
There are several reasons a campaign may not be running as expected, including:
- Your Google Business Profile needs attention or needs to be reconnected
- Your campaign has not completed setup
- Your available advertising credits have been exhausted
- There is a billing issue
- The campaign is still launching
If your campaign isn’t running as expected, check your campaign and billing status inside Tekmetric or contact our team for assistance.
Why is my campaign not improving yet?
New campaigns need time to gather data and optimize performance.
The initial learning and optimization period typically lasts approximately 10–12 days, with initial measurable results often beginning to appear during weeks 3–4. Performance typically becomes more stable after approximately 6–8 weeks.
Because performance can fluctuate, focus on overall campaign trends rather than individual days.
What if my performance is still low after a few weeks?
Campaign performance can be affected by several factors, including:
- Local search demand
- Competition
- Advertising budget
- Geographic targeting
- Google Business Profile quality
- Review count and rating
- Services being advertised
If performance remains below your expectations, our team can help review your campaign and identify potential adjustments.
Should I bid on my own name or competitors in Google Ads?
Whether an ad appears for a particular branded or competitor-related search depends on campaign targeting, relevance, competition, and other advertising conditions.
Digital Ads continuously evaluates keyword and search performance as part of campaign optimization, so you don’t need to manually manage bidding strategy for individual searches.
If there are searches you specifically don’t want your ads to appear for, you can use negative keywords.
Should I add my own name or competitors to negative keywords?
Negative keywords prevent your ads from appearing for certain searches, so they should be used when you specifically don’t want to advertise against a particular term or type of search.
Before excluding your own business name or competitor-related terms, consider whether those searches could still represent potential customers looking for automotive services.
If you’re unsure, our team can help review your negative keyword strategy.