To reconnect your Tekmetric Payments terminal to Wi-Fi, swipe right from the left edge of the reader screen, tap Settings, enter the admin PIN 07139, and select your shop's wireless network under Network settings.
COMPREHENSIVE STEP-BY-STEP GUIDE
If your Tekmetric Payments terminal (such as the BBPOS WisePOS E or Stripe Reader S700) has dropped its connection or needs to change networks, follow these exact steps to get back online:
Access the Hidden Menu: On the terminal screen, swipe firmly from the very left edge of the screen to the right to reveal the administrative options.
Open the Settings: Tap the Settings button that appears on the screen.
Enter the Security Code: When prompted for the admin passcode, enter the default Tekmetric/Stripe admin PIN: 07139.
Navigate to Connection Options: From the Admin page menu, tap on Network settings.
Select Your Wireless Network: Review the list of scanned local networks and tap on your shop's private Wi-Fi network name.
Input the Password: Use the on-screen keyboard to carefully type in your secure Wi-Fi network password.
Connect the Device: Tap Connect, Join, or the green checkmark button to finalize the link.
Verify Success: Once connected, you can tap on the connected network name to view Advanced settings and verify that the device shows a strong signal and has successfully been assigned an IP address.
Pro Tip: Your terminal and the computers or tablets running Tekmetric must be connected to the exact same Wi-Fi network/subnet to communicate. Avoid using public or "Guest" networks that segregate connected devices.
QUICK TROUBLESHOOTING TIPS
Unsupported Networks: Ensure your network uses standard password protection (like WPA/WPA2/WPA3-Personal). Terminals do not support "captive portal" networks (networks that force you to open a web browser page to accept terms or log in).
Frozen Screen? If the screen is non-responsive or won't register the swipe gesture, press and hold the physical power button for about 6 to 10 seconds to force a soft reboot. Once the terminal restarts, try the steps above again.