Integration Won't Open in Tekmetric (Repair Link, WorldPac, etc.)

If an integration won’t load in Tekmetric, the most common cause is that your browser is blocking third-party cookies or pop-ups for the Tekmetric website. Follow the steps below to adjust your settings, then check whether the integration loads.

Google Chrome

1. Allow Third-Party Cookies in Chrome

1. Click the three-dot menu in the top-right corner of Chrome.
2. Go to Settings > Privacy and security > Third-party cookies.
3. Select Allow third-party cookies.

2. Change your Default Pop-Ups and Redirects Setting

5. On your computer, open Chrome.
6. At the top right, click the three-dot menu, then select Settings.
7. Go to Privacy and security > Site Settings > Pop-ups and redirects.
8. Select Allow or add shop.tekmetric.com to the Allow list. 

NOTE: Some integrations open in a pop-up or redirect window, so you may need to allow them for the integration to load.

Microsoft Edge (Internet Explorer)

1. Allow Third-Party Cookies in Edge

1. Click the three-dot menu in the top-right corner of Edge.
2. Go to Settings > Cookies and site permissions > Manage and delete cookies and site data.
3. Turn off Block third-party cookies.

2. Change Your Default Pop-Ups and Redirects Setting

1. On your computer, open Edge.
2. At the top right, click the three-dot menu, then select Settings.
3. Go to Cookies and site permissions > Pop-ups and redirects.
4. Turn off Block, or select Add site next to Allow and enter shop.tekmetric.com.

NOTE: Some integrations open in a pop-up or redirect window, so you may need to allow them for the integration to load.

Firefox (Mozilla)

1. Allow Third-Party Cookies in Firefox

1. Click the three-line menu in the top-right corner of Firefox.
2. Go to Settings > Privacy & Security.
3. Under Enhanced Tracking Protection, select Custom.
4. Check the Cookies box, then choose a less restrictive option from the dropdown, such as Cross-site tracking cookies. Avoid All third-party cookies or All cookies, which block the cookies the integration needs. Alternative: If you’d rather change this for Tekmetric only, open Tekmetric, click the shield icon on the left side of the address bar, and turn off Enhanced Tracking Protection for the site.

2. Change Your Default Pop-Ups Setting

1. On your computer, open Firefox.
2. At the top right, click the three-line menu, then select Settings.
3. Go to Privacy & Security and scroll down to Permissions.
4. Uncheck Block pop-up windows, or click Exceptions, enter shop.tekmetric.com, and select Allow.

NOTE: Some integrations open in a pop-up or redirect window, so you may need to allow them for the integration to load.

Still Not Opening/Loading?

• Make sure your web browser is up to date, clear your cache and cookies, and hard refresh the page. 
• Check that your internet connection is working properly.
• Try opening Tekmetric in a different browser or on a different device to help narrow down the cause.

Tip: Make sure all workstations in your shop use the same browser version and settings. This helps avoid inconsistencies between computers.

If the integration still won’t load after these steps, please contact Tekmetric Support.