OEC RepairLink allows repair facilities to access the largest online OEM mechanical parts marketplace complete with manufacturer-backed parts programs and promotional pricing.

Step 1: Create an account with OEC

• If you already have an account, you can skip to the next section.

• Go to https://www.repairlinkshop.com/.

• Click Shops Register Now.

• You will use the same username and password to connect OEC with Tekmetric.

Step 2: Connect OEC RepairLink to Tekmetric

1. Click the Shop Settings section on the bottom of the left menu bar.

2. Click the Integrations tab.

3. Find the OEC Repair Link card and click Manage.

   

4. You will be presented with this modal:

   

5. Enter in the same username and password you use to login to https://www.repairlinkshop.com/.

   

6. Click Save.

7. Now you’re ready to quote/order parts in your Repair Orders.

   

FAQs for OEC Integration

Overview of Common Issues

• Invalid credentials errors when logging into the RepairLink integration.
• Integration not loading or displaying properly in Tekmetric.
• Login persistence issues, where a user cannot stay logged in while others can.
• Stuck line items during editing in the RepairLink integration.

Why do I see an error when placing a part?

This error usually occurs if third-party cookies are blocked. To resolve this in Google Chrome:

1. Click the three dots (menu) in the top-right corner of your browser.

2. Go to Settings > Privacy and security > Third-party cookies.

3. Select Allow third-party cookies.

Additional Tips for Persistent Issues

• If the integration still does not load, check your internet connection or try accessing Tekmetric from a different browser or device to isolate the issue.
• Ensure that all workstations in the shop are using the same browser version and settings to avoid inconsistencies.

Steps for Reconnecting the Integration

If issues persist, resetting the integration connection can help:

1. Go to Shop Settings in Tekmetric.
2. Open the Integrations tab.
3. Click Manage for OEC RepairLink.
4. Disconnect the integration, then reconnect it and sign in again. This process refreshes the integration credentials and clears any stuck editing sessions.

Resolving Browser-Related Problems

1. Update Your Browser:
   • Use Google Chrome and ensure it is updated to the latest version:
     • Go to Chrome menu → Help → About Google Chrome and update if available.
2. Clear Cache and Cookies:
   • Follow the steps outlined above to clear browsing data.
3. Perform a Hard Refresh:
   • Use the shortcut Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to refresh the page.
4. Enable Third-Party Cookies:
   • In Chrome, go to Settings → Privacy and security → Third-party cookies and select Allow third-party cookies.
   • Adjust site permissions in Chrome Site Settings to "Allow" for the integration’s site.