When you use two-way texting, the process is sped up further because now, the customer can respond back with questions, concerns, or comments, making it easier for them to do this than to find the time to step away from work or busy life schedules.
Texting facts:
- Around 18.7 billion text messages are sent worldwide every day.
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For older adults aged 50-69, text messaging is the most used tech tool for staying connected (overtaking email).
- In general, we tend to spend less time talking on phone calls and more time texting. The average cell phone conversation is only around one minute and forty seconds.
Your customers can send you pictures of what they are seeing, for example, maybe there is a leak, they can send you a picture of it for you to see the seriousness of it, and you can quickly communicate pictures to your customers. For example, if you are performing a large repair and something happens to the piece while taking it apart, you can send a picture to keep them informed.
Please watch the video below to learn more on how to setup Tekmessage, our two-way texting feature.
For step-by-step instructions, click here.