To ensure all messages that customers want to receive are delivered, unhindered by filtering or spam blockers, user’s of Tekmetric’s messaging platform must follow the acceptable use policy outlined below.
All messages originating from Tekmetric are subject to this Messaging Policy, which covers rules regarding:
Consent ( “opt-in”)
Revocation of Consent (“opt-out”)
Consent / Opt-in
Prior to sending the first message, you must obtain agreement from the message recipient to communicate with them - this is referred to as "consent", you must make clear to the individual they are agreeing to receive messages of the type you're going to send.
Alternative Consent Requirements
While consent is always required and the consent requirements noted above are generally the safest path, there are two scenarios where consent can be received differently.
Contact initiated by an individual: If an individual sends a message to you, you are free to respond in an exchange with that individual.
Informational content to an individual based on a prior relationship: You may send a message to an individual where you have a prior relationship, provided that individual provided their phone number to you, and has taken some action to trigger the potential communication, and has not expressed a preference to not receive messages from you.
Periodic Messages and Ongoing Consent
If you intend to send messages to a recipient on an ongoing basis, you should confirm the recipient’s consent by offering them a clear reminder of how to unsubscribe from those messages using standard opt-out language.
The Tekmetric platform will automatically append opt-out language (“Reply STOP to unsubscribe”) to the initial message sent to an individual.
If the individual replies STOP, the system will disable messaging to the individual’s phone number until they reply with opt-in language (START).
Identifying Yourself as the Sender
Every message you send must clearly identify you as the sender, except in follow-up messages of an ongoing conversation.
Tekmetric’s acceptable use policy prohibits sending any content that is illegal, harmful, unwanted, inappropriate, objectionable, or otherwise poses a threat to the public, even if the content is permissible by law.
You will be responsible for all text messages sent through the Tekmetric platform and ensure messages are sent with the recipients’ valid consent and include prescribed information and an effective unsubscribe mechanism, to the extent required.