FAQs & Troubleshooting

General Tekmetric FAQs

• Messaging Usage Policy
• Manage Your Tekmetric Subscription
• What Internet Speed Do I Need to Run Tekmetric?
• Appointment Management
• How do I contact Tekmetric Support?

Login Errors & Troubleshooting

• Resource Center Trouble Shooting
• My activation link expired - How do I activate my account?
• I can't log into Tekmetric, how do I log in?

Technical Troubleshooting

• Worldpac Issues
• Empty Cache and Hard Reload
• How do I get rid of the "New Version of Tekmetric Please Refresh Banner?"
• How do I Run an Internet Speed Test?
• What browsers are supported for Tekmetric?
• Tablet & Mobile Recommendations

Workflow & Feature Questions

• WorldPac Troubleshooting Steps
• How do I request a new feature?
• How Do I Add Previously Declined Work to a Repair Order?
• What is the difference between declined jobs & draft jobs?
• How Does Text-to-Pay Work?
• Where can I view my migrated history?

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