If you add a Smart Job (such as a Cabin Air Filter or Oil Filter) to a Repair Order (RO) and the system fails to pull the part from your stocked inventory, it is usually due to a mapping or classification issue.
Why This Happens
Smart Canned Jobs rely on precise inventory mapping. If the Part Classification field on the inventory item is missing or incorrect, Tekmetric will not recognize that you have the stocked part available and may default to showing vendor options instead.
Troubleshooting Steps
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Verify Inventory Settings: Go to the inventory item and confirm that the correct part number is listed. Ensure the Part Classification field is accurately set (e.g., Engine Oil Filter).
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Refresh the Repair Order: Delete the Smart Job from the current RO, then re-add it to force the system to check your updated inventory settings.
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Check Vehicle & Brand Compatibility: If the part still doesn't source, verify that:
- The vehicle on the RO is fully decoded via VIN or license plate.
- The inventory part number matches a supported brand (e.g., Wix, NAPA, OEM, Bosch).
📌 Still Need Help? If the issue persists after completing these steps, please reach out to Support. Include the vehicle information, the specific Smart Job name, and the part name/number.