The Technician Hours report in Tekmetric presents what jobs your technicians have worked on and completed in your shop. This report is useful if you pay your technician a flat rate and need to track the hours billed within a specific date range.
Additionally, it is important to note that the Technician Hours report differs from the Realtime Technician Report, which provides a workflow-focused view with real-time insights into technician activity. The Technician Hours report, on the other hand, focuses on billed hours and is governed by shop-configured milestones.
Functionality:
You can choose a preset date range or choose a custom date range.
The report overall is filterable by Technician.
The report can be printed as a PDF.
Track "Billed Hours" for Technicians.
You can find the Technician Hours report within the Reports section located on the left navigation menu, and choosing the second tab labelled Employee Reports.
When is Data Populated?
In this report, the data is generated depending on the settings you have within your shop.
Job Completed Setting - if you have this setting configured, then the data will be generated once the labor lines on jobs are marked complete. The entire repair order does NOT need to be completed.
RO Completed Setting - if you have this setting configured, then the data will be generated once the entire RO is marked complete.
RO Posted Or Sent To A/R Setting - if you have this setting configured, then the data will be generated once the RO is posted and closed out, or sent to Accounts Receivable.
For more information on adjusting these settings, click here.
Header Data Metrics
Filtering:
You can filter the Technician Hours report by:
Job Category - if you'd like to focus in and analyze a specific job type(s), then you can filter the report to only show jobs within a specific category.
For example, if you want to focus in on oil change jobs and see which technician spends most of their time working on oil changes, you would apply this filter and select your OIL category.
To create job categories for your shop, click here.
Technician - if you'd like to filter the report to focus on a specific employee and analyze the jobs only he/she have worked on, then you can filter the report by selecting their name in the employee drop down next to the date range.
Data Metrics:
Total Billed Time - how many hours have been billed out in your shop within the date range you've selected.
Total Actual Time - how many hours that were clocked in on the job clock within your shop. Please note this amount is just to help you track your technician's efficiency, not to pay them.
Total Efficiency - (billed time/actual time) x 100%
The formula for calculating efficiency is: Efficiency % = (Billed Hours ÷ Actual Hours (clocked job hours)) × 100.
Car Count - number of ROs worked on
Note: If you filter the report based on technician, then your data metrics in the header of the report will show the total for the specific technician filtered.
Technician List
Below the graph you will find a list of your technicians along with:
Total number of jobs they worked on in a given period.
Total billed time on those jobs.
Total clocked time on those jobs.
Calculated efficiency per technician.
You can download this list into Excel if you'd like by clicking the cloud icon on the top right corner of the list. To focus in on a technician on that list, you will then click into their name. This will lead you to a list of the jobs they've worked on along with the associated RO number(s).
Example if you select an employee's name below:
FAQs:
Why do Realtime Technician hours differ from the Technician Hours report?
The two reports track different metrics and serve distinct purposes:
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Realtime Technician Report: Provides a real-time workflow view.
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Technician Hours Report: Focuses on billed hours and is governed by shop-configured milestones.
Because their logic and data inclusion rules differ, the totals may not match even for the same technician and date range.
Should the "Posted" hours in Realtime Technician match the hours in the Technician Hours report?
No, the "Posted" hours in Realtime Technician are a workflow view and do not correspond to any metric in the Technician Hours report. The Technician Hours report focuses on billed hours based on shop-configured milestones, so the numbers are not expected to match.
Can my technician see his own hours without having access to my reports?
Yes, if they click on the Shop Dashboard section on the left navigation menu, they will see their billed hours and efficiency there!