What is Tekmetric Multi-Shop and how can it help my business?
Tekmetric Multi-Shop is a platform that provides multi-shop owners and users a central location to run an entire organization, no matter how many shops. This platform includes:
- Shop comparison reporting across your entire organization.
- Aggregate reporting for your entire organization.
- Centralized data management for your entire organization.
- Shared customer history across shops.
- Inventory search across shops.
- Employee management for your entire organization.
If you have multiple locations, Tekmetric Multi-Shop makes it easy to monitor, view, and update them from anywhere at anytime. The reporting provided on the platform enables you to see how each of your shops is performing, do side-by-side comparisons of shops, and even do comparisons across time periods (such as previous week, month, quarter, or year). You can customize what metrics you want to use to evaluate your shops as well.
Tekmetric Multi-Shop also empowers you to manage data and processes across your locations. For example, you can standardize canned jobs across all locations or pick and choose specific locations with just a few clicks. Discounts is another great example - depending on the market differences across your shops, you may want to offer a discount in some shops but not others. In addition to discounts and canned jobs, you can manage inspections, payment types, job categories, and lead sources.
The Shared Customer History feature within Tekmetric Multi-Shop allows you to access your customers' entire service history across all shops within your organization, no matter which shop they've been to. This leads to a more efficient and seamless check-in process for your customers and less tedious manual work for your service advisors.
All in all, Tekmetric Multi-Shop allows you to drive better business decisions, monitor what works best across all of your shops, and adjust accordingly on the fly to replicate that success for your entire organization.
Who has access to Tekmetric Multi-Shop?
Tekmetric gives you (the MSO owner) access automatically once your organization is created. Afterwards, you can navigate to the Employees section in Tekmetric Multi-Shop to provision access for other people in your organization.
The Employees section lists out all employees within your organization. Using the Shops popover, you can see which shops each employee is in and what their role is in each shop.
You can provision three different types of access for anyone in your organization that you'd like:
- Full Edit: Users with this type of access can access all parts of your organization's Multi-Shop platform and make edits as they see fit. They also gain read-only access to all shops in your organization.
- Read-Only: Users with this type of access can access all parts of your organization's Multi-Shop platform in read-only mode, meaning they cannot make edits. They also gain read-only access to all shops in your organization.
- Limited Reporting: Users with this type of access can only access Reporting within the Multi-Shop dashboard. The data shown in these reports is limited to data from shops that the user is an employee in only.
This can be achieved by selecting the three-dot menu for an employee, then selecting Update Multi-Shop Dashboard Access. A modal will then appear that allows you to choose between different access options.
Note: If you disable an employee at any time in one of your shops, you will also need to disable their Multi-Shop Dashboard access as well.
How can I get started with Tekmetric Multi-Shop?
For more info on how to get set up with Tekmetric Multi-Shop, check out this article here.
I'm all set up and have access! Now what?
After getting set up with Tekmetric Multi-Shop, you'll be able to log in with the same credentials you use today. When you first log in, you'll be taken to the Shop Locations page. This page contains the following:
Organization Shops tab
- This tab contains a list of all shops within your organization. You can navigate into each shop. If you aren't an employee in a specific shop, you can still view the shop in read-only mode.
- As your organization grows, you can use the Create New Shop option to add a new shop to Tekmetric. This new shop will be automatically added to your organization and will appear on this page.
Your Other Shops tab
- This tab contains a list of all other shops that are NOT in your organization but that you are an employee in. If you are not an employee in any non-organization shops, this tab will be hidden.
Now that you're logged in and have an understanding of the Shop Locations page, let's dive into the other available functionality within Tekmetric Multi-Shop!
Tekmetric Multi-Shop: Reporting
Tekmetric Multi-Shop: Centralized Data Management
Tekmetric Multi-Shop: Data Management Settings
Tekmetric Multi-Shop: Shared Customer History
Tekmetric Multi-Shop: Inventory Management
Tekmetric Multi-Shop: Employee Management
Tekmetric Multi-Shop: Booking Tool