Ferial Koutani

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Activity overview

Latest activity by Ferial Koutani
  • Ferial Koutani created an article,

    MotoVisuals Integration

    Often times, it is difficult to explain vehicle repairs to non-technical customers, especially when you are trying to explain over the phone or via email. MotoVisuals is a cloud-based library conta...

  • Ferial Koutani created an article,

    Internal Inspections

    Often times, there will be inspections you want to perform on a vehicle that is for internal use only. Below are a few reasons why a shop would potentially want to have an inspection marked for int...

  • Ferial Koutani created an article,

    Outstanding A/R Balance Warning Banner

    Many auto repair shops have customers who still owe them money from work that was previously done. And so, shops want to be able to quickly identify when a customer comes back into to the shop, and...

  • Ferial Koutani created an article,

    Mark Inspections as Default

    If you don't utilize your inspections feature (DVI) in Tekmetric, we highly recommend to start incorporating DVIs into your shop operations. Inspecting every vehicle that comes into your shop will ...

  • Ferial Koutani created an article,

    Customer Tags

    Customer Tags is a feature that allows you to flag a customers' profiles with a certain status. Before this feature, shops did not have an efficient way of “flagging” their customers. Now, customer...

  • Ferial Koutani created an article,

    Worldpac Issues

    If you are currently having issues with connecting Worldpac SpeedDial, please follow the steps below:   SpeedDial Fix In order to update the SpeeDial Settings, you must have access to the shop sett...

  • Ferial Koutani created an article,

    Setup Two-Way Texting Video

    When you use two-way texting, the process is sped up further because now, the customer can respond back with questions, concerns, or comments, making it easier for them to do this than to find the ...

  • Ferial Koutani created an article,

    End of Day Report

    At the end of your work day, you’re going to want to see what revenue came into your shop for the day. With our end of day report, you will have a better pulse on how your shop is performing, and w...

  • Ferial Koutani created an article,

    Inventory List Template

    If you would like to upload your inventory list, you will need to download the sample template attached below.  The following fields are available in the template: Brand Name (Required) Part Name ...

  • Ferial Koutani created an article,

    How to Pull StockTrac Data

    This article will cover the correct steps to pull your StockTrac Data and import that data into Tekmetric successfully by completing the following steps: Exporting your StockTrac Data Upload your ...